Refund Policy
Read our official guidelines on refund requests, digital service review, milestone payments, and settlement processing.
3.1 General Rule
A customer who believes a service was charged incorrectly, was not provisioned, or materially differs from the confirmed order should contact [email protected] with the order number, payment reference, and a description of the issue.
Sentic will review the order, provisioning records, and reported issue and respond within a reasonable period. Refund eligibility depends on the service type, usage, time elapsed, the reason for the request, the displayed checkout terms, and applicable law. Any non-refundable fees or exceptions must be clearly disclosed before purchase.
3.2 Digital Hosting and Subscriptions
For a service that has not been provisioned after payment, the customer may request a review and refund if Sentic cannot fulfil the confirmed order within a reasonable time.
3.3 Development Projects
Refunds, if any, for website/software development are determined by the written quotation or project agreement, including completed work, committed costs, and agreed milestones.
Work already completed or delivered may not be refundable where this was clearly stated in the project agreement and is permitted by applicable law.
3.4 Refund Processing
Approved refunds should normally be sent through the original payment method where supported by the payment provider. The time taken for funds to appear depends on the payment provider and issuing bank. Sentic cannot guarantee the provider's settlement timeline.
Need to Request a Review or Refund?
Send your order reference, payment slip or transaction ID, and description directly to our support team.